JRNI Launches Marketplace to Help Companies Drive Greater Conversion

Extensive Ecosystem Enables Customers to Successfully Bridge the
Digital-to-Physical Divide

BOSTON–(BUSINESS WIRE)–JRNI,
formerly BookingBug, today announced the launch of its Marketplace,
extending the capabilities of its leading customer engagement platform
to help companies drive greater conversion. Marketplace offers clients
an array of prebuilt apps and scalable integrations from technology
partners, systems integrators, and developers across the globe, allowing
them to quickly – and successfully – bridge the digital-to-physical
divide.

Marketplace allows for broader collaboration, expanded partnerships, and
easier integrations with existing enterprise processes and systems. It
features more than 20 integrations and app extensions with partners such
as Adyen, Microsoft, Natilik, Oracle, PayPal, Reserve with Google,
Salesforce, Stripe, Twilio, Yext, and more.

“Marketplace creates an opportunity to apply the best possible
technology that addresses business and IT priorities, with a clear focus
on delivering the desired outcomes for the enterprise, IT teams, and end
users,” said Chris Gascoyne, Natilik’s director of customer experience.
“Through Marketplace, we’re able to extend the capabilities of our Cisco
Finesse call center dashboard to access and manage appointments
seamlessly. With a suite of solutions spanning the complete range of
interaction channels, our customers are empowered to deliver a truly
exceptional experience – increasing both the productivity and
effectiveness of our workforces at the same time.”

“We share JRNI’s mission of unleashing the power of intimate and
personalized experiences,” said Amit Bhalla, Tulip’s vice president of
strategic partnerships. “The partnership with JRNI really aligns to our
vision as a business, and we’re thrilled to be part of the Marketplace
ecosystem as it allows us to stand out and expand our market reach by
offering Tulip’s Clienteling and Store Associate Mobility solution in
new and exciting ways.”

“Marketplace enables our customers to put omnichannel conversion at the
heart of their business by integrating with critical enterprise
systems,” said John Federman, JRNI’s CEO. “Our customers can now fully
manage multiple channels and services, lead times and availability,
staff schedules, customer data, and more, which will help them increase
conversions.”

To learn more about JRNI’s Marketplace, please visit www.jrni.com/marketplace.

About JRNI
JRNI is designed to facilitate powerful
human-to-human experiences that increase conversion and revenue,
customer loyalty, and lifetime value. Forward-thinking executives from
companies like U.S. Bank, ANZ, John Lewis & Partners, and LEGO rely on
JRNI’s AI-driven scheduling engine to deliver predictive actions across
touchpoints – appointments, events, concierge, queuing – and optimize
resources to deliver superior quality of experience. To learn more,
visit www.jrni.com.

Contacts

Steve Vittorioso
Director of Public Relations
JRNI, formerly
BookingBug
pr@jrni.com
1-857-453-4667
(office)
1-978-875-1297 (cell)

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