NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes

Integration enables expansive automation of unstructured data and
scanned documentation with NEVA as well as NICE’s unattended robots

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that its Robotic
Process Automation
(RPA) platform now incorporates additional
Artificial Intelligence (AI) capabilities to rapidly streamline the
processing of unstructured data contained in scanned documentation. As
an expansion of its existing partnership with ABBYY, the integration of
FlexiCapture Distributed delivers an innovative, end to end processing
solution that uniquely and seamlessly integrates with NEVA
(NICE Employee Virtual Attendant, designed to assist human employees
from the desktop), and the NICE unattended robots (designed to automate
tasks in the backend server). This unique approach seamlessly brings
full digitization to both front and back office processes, enabling
organizations to more comprehensively achieve their digital
transformation goals.

Manual processing of data from scanned documents, such as invoices or
contracts, in large volumes, is a pain point keenly felt by enterprises
today. This accounts for significant time wastage and increased
processing errors, driving up operating expenses. Over 25% of 200
Accounts Payable professionals surveyed by Hyland1 last year
in the 2018
State of Accounts Payable Report
cite too many paper documents as
their top AP challenge, while nearly the same amount said there is too
much manual data entry as their pain points. More than 50% of those
surveyed1 in the same report say invoice-processing delays
affect their financial operations. In another
recent study
commissioned by ABBYY in the UK, a significant 63% of
respondents said they would outsource tasks to a robot it they could.

With the expanded cognitive capabilities of NICE’s unattended robots,
data from scanned documentation can now easily be extracted, categorized
and transformed into structured data using ABBYY FlexiCapture’s learning
algorithms. NICE’s unattended robots then swiftly ingest the data and
insert it, for example, into a number of ERP applications, thereby
ensuring data consistency throughout the enterprise. In the event of an
error or exception during the data extraction process, the integrated
offering uniquely aligns with NEVA to automatically identify this and
immediately initiate a conversation with a human employee, prompting
them to manually input the correct or missing data in real-time.
Furthermore, the integration with ABBYY FlexiCapture Distributed has
augmented NICE’s robots with capabilities to learn from and mimic human
behavior, while processing scanned documentation. This enables the full
automation of process errors or exceptions without the need for human
intervention over time.

Barry Cooper, President, NICE Enterprise Group, said, “We are
pleased to expand our partnership with ABBYY and to offer customers the
most innovative, wide-ranging document processing solution that uniquely
aligns with NEVA, the market’s first employee focused attendant, to
offer desktop assistance as well as our unattended robots that automate
tasks in the back end. Enriching content and document processing with
greater cognitive intelligence goes a long way in making interactions
memorable while also offering greater operational efficiencies. Via this
integration, our customers are empowered to improve business performance
and ROI while delivering uncompromising customer experiences.

Neil Murphy, Vice President, Head of Global Business Development,
said, “We’re excited to expand our partnership with NICE, who
we believe have a novel approach to RPA and to integrating our
leading-edge FlexiCapture Distributed solution into its platform. Of
particular interest is the alignment with NICE RPA’s NEVA innovation,
which further enhances the capabilities of the integration. We’re sure
our technology will bring great value to NICE and we look forward to
taking our partnership to new heights.

About NICE
NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions.

ABBYY is the global leader of Enterprise Content
IQ. The company’s AI-based digital transformation solutions help
organizations achieve the next wave of growth. ABBYY technologies are
used by thousands of enterprises, government organizations, SMBs, and 50
million individuals. ABBYY has offices in 11 countries and over 1,100

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see:

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.


Corporate Media Contact, NICE
Christopher Irwin-Dudek, +1

Marty Cohen, +1 551 256 5354, ET,
Erez +972 9 775 3798, CET,

Corporate Media Contact, ABBYY
Gina Ray, +1 949-370-0941

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